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From user-journey-design
Design user journey maps with touchpoints, emotional states, pain points, and opportunities. Use when mapping user journeys, customer journeys, experience maps, touchpoint analysis, or service blueprints. NOT for creating personas (use persona-definition).
How this skill is triggered — by the user, by Claude, or both
Slash command
/user-journey-design:user-journey-designThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Map complete user experiences from awareness through mastery.
Map complete user experiences from awareness through mastery.
| Type | Focus |
|---|---|
| Current state | As-is experience |
| Future state | To-be design |
| Service blueprint | Org + user view |
# [Persona] Journey: [Goal]
## Stage 1: [Name]
| Element | Details |
|---------|---------|
| Goal | [want] |
| Actions | [do] |
| Touchpoints | [where] |
| Emotion | [feeling 1-5] |
| Pain Points | [friction] |
| Opportunities | [fix] |
Getting Started: Land -> Find quickstart -> Setup -> Run example -> Success Troubleshooting: Error -> Search -> Find article -> Try fix -> Resolve API Integration: Discover -> Credentials -> Read ref -> Test -> Production
npx claudepluginhub viktorbezdek/skillstack --plugin user-journey-designUse this skill when the user asks to "create a journey map", "user journey map", "map the user experience", "map the customer journey", "end-to-end user flow", "what does the user experience look like", "map the onboarding journey", or wants to visualize the full sequence of steps a user goes through to accomplish a goal — including touchpoints, emotions, and friction points.
Create an end-to-end user journey map with stages, touchpoints, emotions, pain points, and opportunity areas. Use when mapping the full user experience for a product, feature, or service.
Creates user journey maps with personas, phases, touchpoints, emotions, pain points, and opportunities for UX analysis and improvement.