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Guides structured customer empathy exercises mapping user journeys, needs, pains, and delight moments. Use for onboarding design, UX improvements, feature planning.
How this skill is triggered — by the user, by Claude, or both
Slash command
/startup:customer-empathyThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Pause and deeply empathize with your users before continuing any work. Think through these questions to clarify who you're building for and how to serve them best.
Pause and deeply empathize with your users before continuing any work. Think through these questions to clarify who you're building for and how to serve them best.
Who is our ideal customer?
What job are they trying to get done?
What's their mental state at each step of the way before getting to this point?
What do they care about?
What do they NOT care about?
How can we best help them?
How do we make them succeed?
How do we make their lives easier?
How do we get them to the "aha" moment as fast and easily as humanly possible?
How can we delight them most?
How can we make this as seamless and magical as humanly possible?
How can we make them "wow!" and provide MOST of the value in the SHORTEST time with the LOWEST effort?
Write your answers. Be specific. Challenge assumptions. Think from their shoes, not ours.
npx claudepluginhub rameerez/claude-code-startup-skillsCreates end-to-end customer journey maps with stages, touchpoints, emotions, pain points, and opportunities. Use for mapping customer experience, identifying friction points, or improving onboarding.
Runs a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
Creates end-to-end user journey maps with stages, touchpoints, emotions, pain points, and opportunities for product, feature, or service UX analysis.