By hpsgd
Customer Success Manager — health monitoring, churn prevention, expansion, onboarding quality, proactive customer engagement
Analyse churn risk for a customer or segment — diagnose root cause, design intervention, and define success criteria for retention.
Plan expansion revenue for a healthy customer — identify signals, frame as enablement, and design an expansion approach.
Assess customer health across product adoption, engagement, relationship, value realisation, and commercial dimensions. Identify at-risk accounts and recommend interventions.
Create a customer onboarding playbook with milestones, success criteria, and escalation triggers. Produces a structured playbook for a customer segment. Use when formalising onboarding for a new segment or improving time-to-value.
Prepare a Quarterly Business Review for a customer account. Produces a structured QBR document with value delivered, usage highlights, and strategic recommendations. Use before quarterly customer meetings.
Uses power tools
Uses Bash, Write, or Edit tools
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A plugin marketplace for Claude Code. Agents, skills, rules, and conventions that work together as a virtual team.
/plugin marketplace add hpsgd/turtlestack
Start with the core plugins (rules, thinking skills, and code review), then add agents for your stack:
/plugin install coding-standards@hpsgd
/plugin install writing-style@hpsgd
/plugin install security-compliance@hpsgd
/plugin install thinking@hpsgd
/plugin install tooling@hpsgd
/plugin install code-reviewer@hpsgd
/plugin install ai-engineer@hpsgd
Add a technology stack if relevant:
/plugin install dotnet-stack@hpsgd
/plugin install nextjs-stack@hpsgd
/plugin install python-stack@hpsgd
Then reload:
/reload-plugins
Browse the full plugin list below to see what else is available.
Per-project overrides. Create your own .claude/rules/ files. Project-level rules take precedence over marketplace rules.
Disabling a plugin. Set it to false in .claude/settings.json:
{
"enabledPlugins": {
"writing-style@hpsgd": false
}
}
Local overrides (not committed). Use .claude/settings.local.json for personal preferences that shouldn't affect the team.
{
"enabledPlugins": {
"coding-standards@hpsgd": true,
"writing-style@hpsgd": true,
"security-compliance@hpsgd": true,
"thinking@hpsgd": true,
"tooling@hpsgd": true,
"code-reviewer@hpsgd": true,
"dotnet-stack@hpsgd": true,
"nextjs-stack@hpsgd": true,
"python-stack@hpsgd": true,
"plugin-curator@hpsgd": true,
"coordinator@hpsgd": true,
"cpo@hpsgd": true,
"product-owner@hpsgd": true,
"ui-designer@hpsgd": true,
"ux-researcher@hpsgd": true,
"user-docs-writer@hpsgd": true,
"developer-docs-writer@hpsgd": true,
"internal-docs-writer@hpsgd": true,
"gtm@hpsgd": true,
"support@hpsgd": true,
"customer-success@hpsgd": true,
"grc-lead@hpsgd": true,
"cto@hpsgd": true,
"architect@hpsgd": true,
"react-developer@hpsgd": true,
"dotnet-developer@hpsgd": true,
"python-developer@hpsgd": true,
"ai-engineer@hpsgd": true,
"qa-lead@hpsgd": true,
"qa-engineer@hpsgd": true,
"release-manager@hpsgd": true,
"performance-engineer@hpsgd": true,
"devops@hpsgd": true,
"security-engineer@hpsgd": true,
"data-engineer@hpsgd": true,
"analyst@hpsgd": true,
"investigator@hpsgd": true,
"workflow-tools@hpsgd": true
}
}
After installing plugins, scaffold your project with domain-specific docs:
/coordinator:bootstrap-project my-project
npx claudepluginhub hpsgd/turtlestack --plugin customer-successInternal documentation writer — architecture docs, runbooks, changelogs, onboarding guides, ADR documentation. Writes for engineers who know the domain but may be new to the codebase.
Go-to-market specialist — positioning, launch strategy, content marketing, competitive analysis
Customer support — ticket triage, feedback synthesis, knowledge base, bug escalation
Security baseline rules and audit skills for maintaining secure code
Developer documentation writer — API references, SDK guides, integration tutorials, code examples. Writes for developers who are competent but unfamiliar with your codebase.
Use this agent when you need to optimize customer success operations for B2B enterprise clients. This agent specializes in customer health monitoring, expansion revenue identification, churn prevention, enterprise account management, and customer lifecycle optimization. Handles enterprise onboarding, adoption tracking, and strategic account growth. Examples:
Lean agent skills for building, shipping, strategy, and growth — no context bloat.
12 PM-specific agent skills, 6 workflow commands, 3 automation hooks for Product Managers
Use this agent when handling customer support inquiries, creating support documentation, setting up automated responses, or analyzing support patterns. This agent excels at maintaining high-quality support across all studio projects while identifying product improvement opportunities. Examples:\n\n<example>\nContext: Setting up support for a new app launch
🎧 Customer Service Manager — Customer Advocate & Support Excellence Leader
Unity Development Toolkit - Expert agents for scripting/refactoring/optimization, script templates, and Agent Skills for Unity C# development