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From salesforce-commerce
Manages Salesforce Commerce B2C orders (SCAPI objects, status lifecycle, confirmation, returns) and B2B orders (Order, OrderItem, splits, approvals, fulfillment). Use for order management implementations.
How this skill is triggered — by the user, by Claude, or both
Slash command
/salesforce-commerce:sf-ordersThis skill is limited to the following tools:
The summary Claude sees in its skill listing — used to decide when to auto-load this skill
**Fetch live docs before implementing order management features.**
Fetch live docs before implementing order management features.
Basket (cart)
-> Order Created (created)
-> open (confirmed, ready for fulfillment)
-> shipped -> completed
-> partially_shipped -> open
-> cancelled
-> failed (payment declined)
-> replaced (exchange)
B2C Order Status Definitions:
| Status | Meaning |
|---|---|
| created | Order object created, payment authorized |
| new / open | Confirmed, ready for fulfillment (synonymous; varies by config) |
| completed | All items fulfilled and delivered |
| cancelled | Cancelled by customer or admin |
| replaced | Replaced with new order (e.g., exchange) |
| failed | Creation failed (payment or inventory) |
Key B2C Order Objects:
B2C Order Confirmation:
B2C Order Export for Fulfillment:
WebCart (persists across sessions)
-> Checkout Flow (multi-step)
-> Order (Draft)
-> Activated (submitted)
-> Approval Workflow (optional)
-> Fulfillment / Order Splits
-> completed
B2C vs B2B Order Model Differences:
| Aspect | B2C (SFCC) | B2B (Lightning) |
|---|---|---|
| Cart object | Basket (temporary) | WebCart (persistent) |
| Order object | SFCC Order (proprietary) | Salesforce Order (standard) |
| Line item | OrderItem (SFCC) | OrderItem (standard sObject) |
| Initial status | created -> open | Draft -> Activated |
| Approval | Not built-in | Flow / Process Builder approvals |
| Payment | Cartridge-based processors | Apex PaymentGatewayAdapter |
| Fulfillment tracking | XML export + status sync | OrderDeliveryGroup sObject |
| Reorder | Clone items to new basket | Quick reorder button, bulk CSV upload |
| Payment terms | Credit card at checkout | PO, net terms, credit limits |
| Order splits | Not native | Parent-child order pattern via OrderSummary |
B2B Approval Workflow Concepts:
B2B Order Splits:
Optional paid add-on for unified order orchestration across B2C and B2B.
| OMS Object | Purpose |
|---|---|
| OrderSummary | Aggregate order (unifies B2C/B2B) |
| FulfillmentOrder | Per-warehouse fulfillment view |
| Order Broker | Routing engine for optimal location |
OMS Capabilities:
When to use OMS: Complex multi-location fulfillment, high order volume, omnichannel requirements, high return complexity. Evaluate ROI vs. native order management.
| Platform | Key Events |
|---|---|
| B2C | Order Created, Status Changed, Exported, Cancelled |
| B2B | Order Submitted, Approved, Rejected, Shipped (via Platform Events / CDC) |
| OMS | OrderSummary Created, FulfillmentOrder Created, Shipment Confirmed, Return Initiated |
// Pattern: B2C order status check
// Fetch live docs for SCAPI Shopper Orders endpoints
// GET /orders/{orderNo} -> check order.status
// Pattern: B2B approval trigger
// Fetch live docs for Process Builder / Flow order approvals
// Order.Status changes from Draft -> Activated -> triggers approval
Fetch the SCAPI Shopper Orders reference and Salesforce Order object docs for exact schemas and field names before implementing.
npx claudepluginhub orcaqubits/agentic-commerce-skills-plugins --plugin salesforce-commerceManages Saleor order lifecycle: creation (drafts/checkout), fulfillments, returns, refunds, events, statuses. Fetches docs for GraphQL mutations.
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