Capsule CRM Automation

Capsule CRM Automation

Manage your Capsule CRM -- create and update contacts, run powerful filter queries on parties/opportunities/cases, track tasks and projects, browse activity entries, and organize team relationships -- all through natural language commands.

Toolkit docs: composio.dev/toolkits/capsule_crm

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Setup

1. Add the Composio MCP server to your client configuration:

   https://rube.app/mcp
   

2. Connect your Capsule CRM account when prompted (OAuth authentication).
3. Start issuing natural language commands to manage your CRM.

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Core Workflows

1. Run Structured Filter Queries

Query parties, opportunities, or cases (projects) with multiple filter conditions, operators, and sorting.

Tool: CAPSULE_CRM_RUN_FILTER_QUERY

Example prompt:

"Find all Capsule CRM contacts in California tagged as 'VIP' sorted by name"

Key parameters:

• entity (required) -- One of: parties, opportunities, kases
• filter (required) -- Filter object with:
  • conditions -- Array of conditions, each with:
    • field -- Field name (e.g., "name", "email", "state", "country", "tag", "owner", "jobTitle", "addedOn")
    • operator -- One of: "is", "is not", "starts with", "ends with", "contains", "is greater than", "is less than", "is after", "is before", "is older than", "is within last", "is within next"
    • value -- Value to compare against
  • orderBy -- Array of sort objects with field and direction ("ascending"/"descending")
• embed -- Additional data to include in response
• page / perPage -- Pagination (max 100 per page)

Important field notes:

• Address fields (city, state, country, zip) are top-level, NOT nested under "address"
• Country must be an ISO 3166-1 alpha-2 code (e.g., "US", "GB", "CA")
• Custom fields use custom:{fieldId} format
• Organization fields use org. prefix (e.g., org.name, org.tag)

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2. List and Manage Contacts (Parties)

Retrieve all contacts with optional filtering by modification date and embedded related data.

Tool: CAPSULE_CRM_LIST_PARTIES

Example prompt:

"List all Capsule CRM contacts modified since January 2025 with their tags and organizations"

Key parameters:

• since -- ISO8601 date to filter contacts changed after this date
• embed -- Additional data: "tags", "fields", "organisation", "missingImportantFields"
• page / perPage -- Pagination (max 100 per page, default 50)

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3. Create New Contacts

Add people or organizations to your Capsule CRM with full details including emails, phones, addresses, tags, and custom fields.

Tool: CAPSULE_CRM_CREATE_PARTY

Example prompt:

"Create a new person in Capsule CRM: John Smith, VP of Sales at Acme Corp, [email protected]"

Key parameters:

• type (required) -- "person" or "organisation"
• For persons: firstName, lastName, jobTitle, title
• For organisations: name
• emailAddresses -- Array of {address, type} objects
• phoneNumbers -- Array of {number, type} objects
• addresses -- Array of address objects with street, city, state, country, zip, type (Home/Postal/Office/Billing/Shipping)
• organisation -- Link to org by {id} or {name} (creates if not found)
• tags -- Array of tags by {name} or {id}
• fields -- Custom field values with {definition, value}
• websites -- Array of {address, service, type} objects
• owner -- Assign owner user {id}

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4. Update Existing Contacts

Modify any aspect of a party record including adding/removing emails, phones, tags, and custom fields.

Tool: CAPSULE_CRM_UPDATE_PARTY

Example prompt:

"Update Capsule CRM party 11587: add a work email [email protected] and remove tag 'prospect'"

Key parameters:

• partyId (required) -- Integer ID of the party to update
• party (required) -- Object with fields to update. Supports:
  • All creation fields (name, emails, phones, addresses, etc.)
  • _delete: true on sub-items to remove them (requires the item's id)
  • Tags: add by {name} or remove with {id, _delete: true}

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5. Track Tasks

List tasks with filtering by status and embedded related data.

Tool: CAPSULE_CRM_LIST_TASKS

Example prompt:

"Show all open tasks in Capsule CRM with their linked parties and owners"

Key parameters:

• status -- Filter by status: "open", "completed", "pending" (array)
• embed -- Additional data: "party", "opportunity", "kase", "owner", "nextTask"
• page / perPage -- Pagination (max 100 per page, default 50)

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6. Browse Projects and Activity Entries

List projects (cases) and recent activity entries including notes, emails, and completed tasks.

Tools: CAPSULE_CRM_LIST_PROJECTS, CAPSULE_CRM_LIST_ENTRIES_BY_DATE

Example prompt:

"Show all open projects in Capsule CRM" / "Show recent activity entries with party details"

Key parameters for projects:

• status -- Filter by "OPEN" or "CLOSED"
• search -- Search term for project names/descriptions
• since -- ISO8601 date for modifications after this date
• embed -- "tags,fields,party,opportunity,missingImportantFields"

Key parameters for entries:

• embed -- "party", "kase", "opportunity", "creator", "activityType"
• page / perPage -- Pagination (max 100 per page)

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Known Pitfalls

• Address fields are top-level: When filtering, use state, city, country, zip directly -- NOT address.state or nested syntax.
• Country codes are ISO alpha-2: Filter by "US", "GB", "CA" -- not "United States" or "United Kingdom".
• Custom fields use special syntax: Reference custom fields as custom:{fieldId} in filter conditions. For org-level custom fields, use org.custom:{fieldId}.
• Projects are called "kases" in the API: Despite being "projects" in the UI, the API entity type is kases. Use kases in filter queries.
• Delete operations require item IDs: When updating a party to remove sub-items (emails, phones, tags), you must include the item's id along with _delete: true. List the party first to get sub-item IDs.
• Pagination defaults to 50: All list endpoints default to 50 items per page with a max of 100. Always implement pagination for complete data retrieval.
• Embed values vary by entity: Not all embed options work for all entities. Check the documentation for supported embed values per endpoint.

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Quick Reference

Action	Tool Slug	Required Params
Run filter query	CAPSULE_CRM_RUN_FILTER_QUERY	entity, filter
List contacts	CAPSULE_CRM_LIST_PARTIES	None (optional filters)
Create contact	CAPSULE_CRM_CREATE_PARTY	type
Update contact	CAPSULE_CRM_UPDATE_PARTY	partyId, party
Delete contact	CAPSULE_CRM_DELETE_PARTY	party_id
List tasks	CAPSULE_CRM_LIST_TASKS	None (optional filters)
List projects	CAPSULE_CRM_LIST_PROJECTS	None (optional filters)
List activity entries	CAPSULE_CRM_LIST_ENTRIES_BY_DATE	None (optional filters)
List org employees	CAPSULE_CRM_LIST_ORG_EMPLOYEES	Organisation ID
List deleted opportunities	CAPSULE_CRM_LIST_DELETED_OPPORTUNITIES	since

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