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From guidewire-pack
Triages Guidewire production incidents: API errors via OAuth/API roles, batch log reviews, JVM/query performance checks in GCC; guides mitigation, recovery, escalation.
How this skill is triggered — by the user, by Claude, or both
Slash command
/guidewire-pack:guidewire-incident-runbookThis skill is limited to the following tools:
The summary Claude sees in its skill listing — used to decide when to auto-load this skill
Triage: Check GCC > Monitoring for system health. API errors -> check OAuth tokens and API roles. Batch failures -> review batch logs in GCC. Performance degradation -> check JVM metrics and query performance. Escalate to Guidewire Support with GCC ticket.
Triage: Check GCC > Monitoring for system health. API errors -> check OAuth tokens and API roles. Batch failures -> review batch logs in GCC. Performance degradation -> check JVM metrics and query performance. Escalate to Guidewire Support with GCC ticket.
For detailed implementation, see: implementation guide
npx claudepluginhub jeremylongshore/claude-code-plugins-plus-skills --plugin guidewire-packMonitors Guidewire InsuranceSuite via GCC for logs, metrics, tracing, batch processes, and API analytics. Exports to Datadog/Splunk; alerts on errors, failures, queues, latency.
Coordinates GCP support incidents: case creation with correct severity, SLA enforcement, TAM escalation, evidence scrubbing, status monitoring, stakeholder comms, and post-incident review.
Runbook templates, escalation procedures, playbooks, and incident playbooks.