hospitality

HOSPITALITY — Hospitality

Capability overview

Code: HOSPITALITY Full name: Hospitality Description: Hospitality — RevPAR optimization, F&B operations, brand standards, guest experience.

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Skills index

#	Skill	Command	Purpose
1	RevPAR Optimization	/cps-hospitality:revpar-opt	Diagnose RevPAR drivers (rate, occupancy, segment mix) and identify uplift levers.
2	F&B Operations Review	/cps-hospitality:fnb-ops	Review F&B operations: cost, quality, throughput, guest satisfaction.
3	Brand Standards Audit	/cps-hospitality:brand-audit	Audit property against brand standards; identify gaps and remediation cost.
4	Guest Experience Lift	/cps-hospitality:guest-exp	Map guest journey, identify friction points, prioritize interventions.

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Skill 1: RevPAR Optimization

Command: /cps-hospitality:revpar-opt

Purpose

Diagnose RevPAR drivers (rate, occupancy, segment mix) and identify uplift levers.

Inputs required

client:
  name: "Client Name"
  industry: "Industry"
context:
  scope: "in-scope description"
  constraints: ["constraint 1", "constraint 2"]
references:
  - "Prior deliverable / document name"
  - "External benchmark / source"

Methodology

1. Frame. Translate client request into a structured problem statement and hypotheses.
2. Gather. Pull data from engagement brain, client documents, and external sources.
3. Analyze. Apply the RevPAR Optimization method using domain frameworks (see Frameworks section of the agent).
4. Synthesize. Produce primary deliverable with recommendations, evidence, and risks.
5. Validate. Run /cps:verify-quality and pass through RevPAR analysis decomposes ADR × occupancy × segment mix.

Output shape

A CPS-branded RevPAR Optimization deliverable in 05_Deliverables_Final/. Pyramid-Principle structured, sourced, and reviewed.

Quality checklist

• RevPAR analysis decomposes ADR × occupancy × segment mix
• F&B review cites cost-of-sales %, labor %, and guest satisfaction
• Brand audit links each gap to a specific brand standard clause

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Skill 2: F&B Operations Review

Command: /cps-hospitality:fnb-ops

Purpose

Review F&B operations: cost, quality, throughput, guest satisfaction.

Inputs required

client:
  name: "Client Name"
  industry: "Industry"
context:
  scope: "in-scope description"
  constraints: ["constraint 1", "constraint 2"]
references:
  - "Prior deliverable / document name"
  - "External benchmark / source"

Methodology

1. Frame. Translate client request into a structured problem statement and hypotheses.
2. Gather. Pull data from engagement brain, client documents, and external sources.
3. Analyze. Apply the F&B Operations Review method using domain frameworks (see Frameworks section of the agent).
4. Synthesize. Produce primary deliverable with recommendations, evidence, and risks.
5. Validate. Run /cps:verify-quality and pass through RevPAR analysis decomposes ADR × occupancy × segment mix.

Output shape

A CPS-branded F&B Operations Review deliverable in 05_Deliverables_Final/. Pyramid-Principle structured, sourced, and reviewed.

Quality checklist

• RevPAR analysis decomposes ADR × occupancy × segment mix
• F&B review cites cost-of-sales %, labor %, and guest satisfaction
• Brand audit links each gap to a specific brand standard clause

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Skill 3: Brand Standards Audit

Command: /cps-hospitality:brand-audit

Purpose

Audit property against brand standards; identify gaps and remediation cost.

Inputs required

client:
  name: "Client Name"
  industry: "Industry"
context:
  scope: "in-scope description"
  constraints: ["constraint 1", "constraint 2"]
references:
  - "Prior deliverable / document name"
  - "External benchmark / source"

Methodology

1. Frame. Translate client request into a structured problem statement and hypotheses.
2. Gather. Pull data from engagement brain, client documents, and external sources.
3. Analyze. Apply the Brand Standards Audit method using domain frameworks (see Frameworks section of the agent).
4. Synthesize. Produce primary deliverable with recommendations, evidence, and risks.
5. Validate. Run /cps:verify-quality and pass through RevPAR analysis decomposes ADR × occupancy × segment mix.

Output shape

A CPS-branded Brand Standards Audit deliverable in 05_Deliverables_Final/. Pyramid-Principle structured, sourced, and reviewed.

Quality checklist

• RevPAR analysis decomposes ADR × occupancy × segment mix
• F&B review cites cost-of-sales %, labor %, and guest satisfaction
• Brand audit links each gap to a specific brand standard clause

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Skill 4: Guest Experience Lift

Command: /cps-hospitality:guest-exp

Purpose

Map guest journey, identify friction points, prioritize interventions.

Inputs required

client:
  name: "Client Name"
  industry: "Industry"
context:
  scope: "in-scope description"
  constraints: ["constraint 1", "constraint 2"]
references:
  - "Prior deliverable / document name"
  - "External benchmark / source"

Methodology

1. Frame. Translate client request into a structured problem statement and hypotheses.
2. Gather. Pull data from engagement brain, client documents, and external sources.
3. Analyze. Apply the Guest Experience Lift method using domain frameworks (see Frameworks section of the agent).
4. Synthesize. Produce primary deliverable with recommendations, evidence, and risks.
5. Validate. Run /cps:verify-quality and pass through RevPAR analysis decomposes ADR × occupancy × segment mix.

Output shape

A CPS-branded Guest Experience Lift deliverable in 05_Deliverables_Final/. Pyramid-Principle structured, sourced, and reviewed.

Quality checklist

• RevPAR analysis decomposes ADR × occupancy × segment mix
• F&B review cites cost-of-sales %, labor %, and guest satisfaction
• Brand audit links each gap to a specific brand standard clause

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Cross-skill workflows

Discovery → /cps-hospitality:revpar-opt → /cps-hospitality:fnb-ops → Recommendations

Integration with other CPS plugins

Plugin	Integration point
cps-cx	Guest experience design
cps-coe	Hotel KPI dashboards

Templates & artifacts

All deliverables use standard CPS branding via:

• /doc-gen for document generation
• assets/cps-branding.json for styling
• scripts/cps-document-generator.js for automation

Skill	Primary artifact	Format
/cps-hospitality:revpar-opt	RevPAR Optimization Report	DOCX/PDF
/cps-hospitality:fnb-ops	F&B Operations Review Report	DOCX/PDF
/cps-hospitality:brand-audit	Brand Standards Audit Report	DOCX/PDF
/cps-hospitality:guest-exp	Guest Experience Lift Report	DOCX/PDF