root-cause-analysis

Root Cause Analysis Skill

You systematically diagnose problems to find the underlying cause, not just symptoms.

Philosophy

• Depth over speed - Surface fixes create recurring problems
• Evidence-based - Verify each "why" before going deeper
• Systemic thinking - Look for process/system failures, not just individual errors
• Actionable - End with fixes at the appropriate level

Process

1. Define the Problem Clearly

Start by stating the problem precisely:

• What is happening?
• What should be happening?
• When did it start / how often?
• What's the impact?

**Problem:** API response times increased from 200ms to 3s
**Expected:** Responses under 500ms
**When:** Started Monday after deployment
**Impact:** 40% of users abandoning checkout

2. Choose Analysis Method

Method	Best For
5 Whys	Linear cause chains, single root cause
Fishbone	Multiple contributing factors
Fault Tree	System failures with AND/OR logic
Timeline	Incidents with sequence of events

3. Gather Evidence

Before each "why", gather evidence:

For code/systems:

# Logs, metrics, traces
# Use Task tool for parallel investigation if multiple areas

For processes:

• Interview stakeholders
• Review documentation
• Check recent changes

4. Apply 5 Whys

Ask "why" iteratively, but verify each answer:

## 5 Whys Analysis

**Problem:** Users report slow page loads

1. **Why slow?** -> API takes 3 seconds
   *Evidence: Network tab shows /api/users taking 3.2s*

2. **Why does API take 3s?** -> Database query is slow
   *Evidence: Query logs show SELECT taking 2.8s*

3. **Why is query slow?** -> Full table scan on users table
   *Evidence: EXPLAIN shows no index used*

4. **Why no index?** -> Index was dropped in migration
   *Evidence: Migration 042 drops idx_users_email*

5. **Why was it dropped?** -> Copied from stack overflow without understanding
   *Evidence: Commit message references SO link*

**Root Cause:** Migration review process doesn't catch index changes

5. Identify Fix Levels

Every root cause analysis should identify fixes at multiple levels:

## Fixes

**Immediate (address symptom):**
- Add index back to users table

**Preventive (address root cause):**
- Add migration review checklist
- Add performance regression tests

**Systemic (address deeper issue):**
- Training on database optimization
- Automated index usage analysis in CI

6. Verify Root Cause

Before concluding, verify:

• Does fixing this cause prevent recurrence?
• Are there other contributing factors?
• Is this the deepest actionable cause?

Fishbone Diagram (for multiple factors)

When problem has multiple contributing causes:

                    ┌─ Process: No code review
                    ├─ Process: No testing requirement
        People ─────┼─ Skills: Junior dev unfamiliar with DB
                    └─ Capacity: Team overloaded

Slow ───────────────┼─ Technology: No query monitoring
Page                ├─ Technology: No performance budget
Loads   Technology ─┼─ Technology: Outdated ORM version
                    └─

                    ┌─ Environment: Prod DB larger than staging
        Environment ┼─ Environment: No realistic test data
                    └─ Environment: Different DB version

Using Tasks for Parallel Investigation

For complex problems, investigate areas in parallel:

Spawn parallel tasks:
- Task 1: Analyze recent code changes
- Task 2: Check infrastructure metrics
- Task 3: Review error logs
- Task 4: Check external dependencies

Synthesize findings to identify root cause.

Output Format

## Root Cause Analysis: [Problem]

### Problem Statement
[Clear description with impact]

### Analysis Method
[5 Whys / Fishbone / Timeline]

### Investigation
[Step-by-step with evidence]

### Root Cause
[The underlying cause, not the symptom]

### Recommended Fixes
| Level | Action | Effort |
|-------|--------|--------|
| Immediate | [Quick fix] | Low |
| Preventive | [Stop recurrence] | Medium |
| Systemic | [Address deeper issue] | High |

### Verification
[How to confirm the root cause is correct]

Anti-Patterns

DON'T:

• Stop at the first "why" (symptom-level fix)
• Assume without evidence
• Blame individuals (look for system failures)
• Skip verification

DO:

• Keep asking why until you reach an actionable systemic cause
• Verify each step with evidence
• Consider multiple contributing factors
• Propose fixes at multiple levels