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Generate professional, clear communication templates for common vendor interactions — status requests, delay responses, breach notices, and escalations.
How this skill is triggered — by the user, by Claude, or both
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/pdm-vendor-management:vendor-communicationThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Generate professional, clear communication templates for common vendor interactions — status requests, delay responses, breach notices, and escalations.
Generate professional, clear communication templates for common vendor interactions — status requests, delay responses, breach notices, and escalations.
Subject: [Project Name] — Delivery Status Request
Dear [Vendor Contact],
I'm writing to request a status update on [deliverable] which is scheduled for [date].
Could you please confirm:
- Current completion status (% complete)
- Confidence in the [date] delivery date
- Any risks or blockers we should be aware of
We need this update by [date] to complete our release planning.
Thank you, [Your name]
Subject: Re: [Project Name] — Delay Acknowledgment and Next Steps
Dear [Vendor Contact],
Thank you for notifying us of the delay to [deliverable]. We understand the new estimated date is [new date].
To help us manage the downstream impact, we need:
- Root cause of the delay (brief)
- Confirmed delivery date with high confidence
- What support, if any, you need from our team
Please respond by [date]. We will need to escalate internally if we do not receive a confirmed date by then.
[Your name]
Subject: Formal Notice — SLA Breach: [Service Name]
Dear [Vendor Contact / Account Manager],
This is formal notice that [Vendor Name] has breached the following SLA commitments in the period [date range]:
- [Metric]: Committed [X%] / Actual [Y%]
- [Metric]: Committed [X hours] / Actual [Y hours]
Per our agreement (Section X, Clause Y), we request:
- A formal root cause analysis within 5 business days
- A remediation plan with committed improvement targets
- Applicable SLA credits for the breach period
Please respond to this notice by [date].
[Your name] | [Title]
Subject: Vendor Risk Escalation — [Vendor Name] — Action Required
Hi [Manager Name],
I'm escalating a vendor risk that requires your visibility and potential action.
Vendor: [Name] Issue: [Brief description] Impact: [What this affects — release date, feature, etc.] Deadline: Decision needed by [date]
Options: A) [Option A] — Risk/Benefit B) [Option B] — Risk/Benefit
Recommended: [Your recommendation] Ask: [Specific ask from manager]
[Your name]
/sla-review or /escalation-frameworknpx claudepluginhub devmuslim/pdm-skills --plugin pdm-vendor-managementActivate for: vendor communication, supplier communication, dispute letter, invoice dispute, corrective action request, CAR, price dispute, quantity dispute, performance notice, vendor notice, vendor warning, exit notice, contract notice, non-renewal notice, vendor rejection, vendor escalation, write to vendor, email supplier, communicate with vendor, supply assurance. NOT for: invoice processing (use invoice-reconciliation), vendor assessment (use vendor-assessment), spend analytics (use spend-analysis).
Scans procurement email threads for vendor escalations, supplier complaints, and unresolved service failures, tracking issue details, open duration, resolution owner, and vendor communications.
Drafts professional customer-facing responses for product questions, escalations, outages, bad news, feature declines, and billing issues.