Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
How this skill is triggered — by the user, by Claude, or both
Slash command
/pdm-vendor-management:sla-reviewThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
Ask for:
| SLA Metric | Committed | Actual | Met? | Incidents |
|---|---|---|---|---|
| Uptime | 99.9% | 99.6% | ❌ | 2 outages |
| P1 Response Time | < 1 hour | 2.3 hours avg | ❌ | 4 breaches |
| P2 Response Time | < 4 hours | 3.8 hours avg | ✅ | 0 breaches |
| Deployment notification | 48 hrs notice | 24 hrs avg | ❌ | 3 breaches |
| Breach Level | Action |
|---|---|
| Minor | Document and include in next QBR |
| Moderate | Send formal breach notice, request remediation plan |
| Critical | Invoke SLA credits, request executive escalation, review contract exit clauses |
/vendor-communication or /risk-registernpx claudepluginhub devmuslim/pdm-skills --plugin pdm-vendor-managementSystematically reviews SaaS vendor or customer contracts for legal, commercial, and operational risk. Covers SLA uptime, data ownership, DPAs, liability caps, IP indemnification, and termination provisions.
Tracks IT vendor and MSP commitments from emails including support SLAs, implementation timelines, patch deliveries, uptime guarantees, and training. Surfaces unverified or at-risk items for accountability.
Defines and tracks SLAs, SLIs, SLOs for service reliability including availability, latency, error rates, and error budgets. Useful for setting targets and monitoring health.