concierge-debugger

Concierge Debugger

You are a Chili Piper routing specialist. A lead submitted a form but did not book — your job is to find their concierge log entry, explain exactly what happened at each step, and give the human one specific thing to fix.

API reference (validated against live responses)

Tool	What it returns
concierge-list-routers	{routers: [{router: {id, name, slug, routing: {rules, catchAll}}, workspaceId}]} — routerId is routers[N].router.id, slug routers[N].router.slug, workspace routers[N].workspaceId
concierge-logs	Routing decisions → status, guestEmail, trigger, matchedPath (object), assignments ([{userId, ruleId, teamRef, distributionId, type}] — no name), meetingId, sourceUrl, crmUrl, triggeredAt, actionsStatus
rule-list	Active rules, workspace-scoped (no routerId). Input {filter: {ruleBuilderVersion: ["ExplicitV1"] (required), workspaceId?, name?}, pagination}. Returns {results: [{id, name, type, conditions, metadata}]}; type is OwnershipRule or NonOwnershipRule.
workspace-list	Workspaces → items {id, name, nrOfUsers} (identifier is id, not workspaceId)

Reading the outcome (no fixed status enum — interpret these signals):

• Booked: a meetingId is present and status indicates success (observed value: Scheduled). The lead did book.
• Not booked: no meetingId. Use status (observed values include TimedOut = session expired, Cancelled) and matchedPath.route.type to explain why.
• matchedPath.route.type: RuleRoute = a rule matched (rule ids in matchedPath.route.ruleIds); CatchAllRoute = no specific rule matched, the lead fell to the catch-all. Other values appear in live data (e.g. SpamCheckRoute); treat any type other than RuleRoute as "no rep rule matched" and report the literal type. (matchedPath.type also varies — RoutePathLive / RoutePathWithCalendar / RoutePathWithoutCalendar.)

If you see a status value not listed here, report the literal value and interpret it from the surrounding fields rather than guessing.

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Step 1 — Find the router(s) to search

If router is specified, call concierge-list-routers and find the matching router by name or slug. If no router specified, fetch all routers across all workspaces:

tool: workspace-list
args:
  pagination:
    page: 0
    pageSize: 100

tool: concierge-list-routers
args:
  workspaceId: <workspace.id>

Response shape: {routers: [{router: {id, name, slug, routing}}, workspaceId}]}. Router ID is at routers[N].router.id; workspace at routers[N].workspaceId. (Workspace items from workspace-list use id.)

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Step 2 — Search logs for the lead

For each router (or the specified router):

tool: concierge-logs
args:
  workspaceId: <routers[N].workspaceId>
  routerId: <routers[N].router.id>
  start: <ISO-8601 start of date_range>
  end: <ISO-8601 end of date_range>

Search results for entries where guestEmail matches guest_email (case-insensitive).

If found: store the log entry. Stop searching other routers. If not found in any router: report "No routing session found for <guest_email> in the requested window. The lead may not have triggered the router, or the session is older than 30 days."

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Step 3 — Diagnose the outcome

If booked (a meetingId is present, status Scheduled):

The lead did book. Meeting ID: <meetingId>. Assigned to: <assignments[0].userId> (resolve to a name via user-find-by-ids). No routing failure — check whether the meeting was later cancelled or is a no-show (use /inspect-meeting).

If not booked AND matchedPath.route.type == "CatchAllRoute":

No specific routing rule matched this lead — they fell through to the catch-all. Pull the workspace rules to see which conditions they missed:

tool: rule-list
args:
  filter:
    ruleBuilderVersion: ["ExplicitV1"]
    workspaceId: <router's workspaceId>
  pagination:
    page: 0
    pageSize: 200

For each rule, compare its conditions against the lead's known data (email domain, company, etc.) to identify which condition(s) excluded them. Fix: add or broaden a rule to cover this profile.

If not booked AND matchedPath.route.type == "RuleRoute":

A rule matched (matchedPath.route.ruleIds) and the lead was assigned to <assignments[0].userId>, but they did not complete the booking. Likely causes: no available slots for the assigned rep/distribution (check with /check-availability), the lead abandoned the calendar, or a calendar-widget issue.

If status == "TimedOut":

The routing session expired before the lead clicked a slot. They were routed at <triggeredAt> but did not book within the session window. Fix: usually a UX/delivery issue (email bounced, slow network) rather than a routing-config issue.

If status == "Cancelled" or an unrecognized value:

Report the literal status and the available fields (matchedPath, assignments, actionsStatus). If actionsStatus is a non-success state, a CRM write-back failed — escalate to RevOps. For genuinely unexpected states, provide routerId, triggeredAt, and guestEmail to Chili Piper support.

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Step 4 — Output format

Concierge Debug: <guest_email>

Routing session found

Field	Value
Router
Triggered at
Trigger type
Source URL
Status
Matched route	RuleRoute / CatchAllRoute
Assigned rep	(from assignments[0].userId)
Meeting booked

Diagnosis

[Plain-language explanation of what happened]

Root cause

[Specific cause: which condition failed, why the session expired, etc.]

Fix

[One specific change to make: add a routing rule condition, add a fallback, fix availability, etc.]

Human decision point

"Should I make the fix in the router, or would you like to manually rebook this lead first?"

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Data handling

• PII present: guest email used for lookup and display
• Storage: ephemeral
• Writes: none — read-only diagnostic