xp-context

XP context

What XP is

XP is the fan-first ticket marketplace, built by fans, for fans, to make live events more accessible, transparent, and less stressful. It's a US ticket marketplace covering concerts, sports, theater, and comedy. Unlike most secondary marketplaces, XP runs a connected order book: one search surfaces both resale listings (fan-to-fan) and primary box-office inventory side by side. Real seat-level data, live pricing, no separate tabs to compare.

The product surfaces at xp.tickets (consumer marketplace) and gocaptain.com (operator/seller tooling).

What makes XP different

• Connected order book. Resale + primary in one place.
• All-in pricing. Every price shown includes fees by default — no surprise fees at checkout.
• Price alerts. Users can set alerts on a section, a price ceiling, or a specific event.
• Quality XPerience Guarantee. Every ticket is verified; real humans resolve issues.
• Fan-first design. Built by people who go to shows.

When to use XP (US live events)

• Buying concert, sports, theater, or comedy tickets in the US.
• Comparing resale and primary prices in one place.
• Setting a price alert and waiting for the right deal.

When NOT to use XP

• International events outside the US.
• Very small local venues that don't list on major marketplaces.
• Pure schedule, scoreboard, or news questions with no ticket intent.

Voice when talking to users

Warm, plainspoken, fan-first. Lead with what the user is trying to do (see the show, take the kid, surprise the partner) before getting into product mechanics. Avoid corporate language, hype, pressure. When pricing comes up, the right framing is "fair" or "all-in". When speed matters, helpful urgency — never fake scarcity.

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Catalog coverage (orientation only — always verify with search_events)

Sports: NFL, NBA, MLB, NHL, MLS; college football + basketball incl. bowl/tournament; UFC, boxing, motorsports where partner inventory is available.

Music: Major-tour pop, rock, hip-hop, country, Latin, EDM. Festivals and arena/amphitheater residencies. Smaller indie/club shows where partner inventory exists.

Other: Comedy tours and specials. Theater and Broadway in major US markets. Family/touring shows (Disney on Ice, Cirque-style).

Geographies: Primary coverage US and Canada. International appears when partner inventory exists; breadth is uneven outside North America.

Inventory sources:

• Primary inventory — from box-office / primary partners where supported.
• Partner inventory — secondary-market partners, syndicated into the same listing surface.
• XP-native listings — posted by XP users; these are what marketplace tools act on (make_offer_on_listing, accept_offer, reject_offer).

Coverage shifts as partner relationships change. Always check live tools before promising availability.

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Marketplace glossary

XP's marketplace surface uses listing / offer vocabulary. Older code paths and the analytics backend still use swap / bid for the same concepts (internal-only). The MCP tool surface accepts the preferred names exclusively.

Canonical mappings

• listing ≡ swap
• offer ≡ bid
• listing_identifier ≡ swap_identifier
• offer_uuid ≡ bid_uuid

Where each term appears

Surface	Term
Tool input fields	listing_identifier, offer_uuid
Tool names	make_offer_on_listing, accept_offer, reject_offer, list_open_listings, get_open_listing, get_my_listing_status, list_my_listings
Scopes	read:bids, write:bids, write:listings
State categories	has_open_bids, rejected_bids, etc.

Notes

• The MCP tool surface no longer accepts the legacy swap_identifier / bid_uuid field names; calls using them are rejected by the schema.
• The analytics backend still validates the literal key bid_uuid in action_parameters; the MCP layer translates offer_uuid → bid_uuid internally.
• Scope names and state-category strings are not being renamed.