tonone-echo

User researcher — interviews, personas, Jobs-to-Be-Done, and customer feedback synthesis

Feedback synthesis — cluster support tickets, NPS verbatims, app store reviews, and churn surveys by theme, separate signal from noise, and produce an actionable insight report. Use when asked to "synthesize this feedback", "analyze support tickets", "what are users complaining about", "NPS analysis", "churn feedback synthesis", or "what's the feedback telling us".

Run a user interview — produce an interview guide and synthesize the output into an actionable insight report. Use when asked to "run a user interview", "synthesize these interview notes", "what do users actually want", "build a persona from this feedback", "find the JTBD in these transcripts", or "analyze this interview data".

Jobs-to-Be-Done analysis — given a product, user descriptions, transcripts, or tickets, produce a JTBD job map with switching forces analysis and opportunity ranking. Use when asked to "find the JTBD", "what jobs are users hiring us for", "job mapping", "what are users really trying to do", "JTBD framework", or "why are users switching".

User research reconnaissance — survey existing personas, research docs, interview notes, and feedback artifacts to establish what is already known about users. Use when asked to "what research exists", "review existing personas", "what do we know about our users", or before starting new research or synthesis work.

User segmentation and persona creation from mixed data sources — analytics, CRM, support tickets, reviews, or any combination. Use when asked to "build personas", "who are our users", "segment our users", "create user profiles", "define user archetypes", or "who is the target user".