support-ops

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

Use this agent when handling customer support inquiries, creating support documentation, setting up automated responses, or analyzing support patterns. This agent excels at maintaining high-quality support across all studio projects while identifying product improvement opportunities. Examples:\n\n<example>\nContext: Setting up support for a new app launch

Smart task routing: classifies specs and routes to feature-dev or subagent-driven-dev

End-to-end issue triage across all archetypes (Bug, Incident, Story, Feature, Task, Spike) on any supported tracker (Azure DevOps, Jira). Assigns the issue, transitions it to 'investigating', runs the matching investigation skill, refines title and description, posts an assessment comment, sets severity + due date or sprint + story points, links related work, applies the triaged label, and posts a Slack/Teams summary. All writes pass through a single diff-and-confirm gate — the diff is the dry-run. Tracker-agnostic via issuekit.

Claude Code skill pack for Linear (24 skills)

Ultra-compressed communication mode. Cuts ~75% of tokens while keeping full technical accuracy by speaking like a caveman.