corebee

Check the health of your AI knowledge base — shows indexed sources, pending items, errors, and coverage gaps. Run this to audit what your AI knows.

Generate a weekly support performance report with KPIs, team rankings, channel breakdown, and AI automation stats. Run this for your weekly standup or executive summary.

Triage the support inbox — shows urgent conversations, stale tickets, and suggests assignments. Run this to quickly see what needs attention.

Specialized agent for handling customer conversations. Delegates to this agent when the user wants to draft replies, review conversation history, close resolved tickets, manage conversation assignments, or search the knowledge base for answers.

Specialized agent for optimizing the AI knowledge base. Delegates to this agent when the user wants to find gaps in their knowledge base, identify topics the AI cannot answer, cross-reference conversations with KB content, or improve AI accuracy.

Specialized agent for monitoring SLA compliance across all open conversations. Delegates to this agent when the user wants to check for SLA breaches, identify at-risk conversations, monitor response times, or ensure no customer is waiting too long.

Specialized agent for analyzing support operations data. Delegates to this agent when the user asks for deep analysis of support metrics, team performance comparisons, trend explanations, or data-driven recommendations for improving support quality.

Handle urgent customer conversations end-to-end — identify critical issues, assign to the best available agent, log escalation notes, and optionally draft an immediate response. Use when the user says something is urgent, needs escalation, or wants to handle a critical ticket.

Triage and prioritize open support conversations by reviewing unassigned tickets, identifying urgent issues, and suggesting agent assignments based on workload. Use when the user asks to review their inbox, triage conversations, check what needs attention, handle unassigned tickets, balance workload, or see what is urgent.

Manage the AI knowledge base by listing sources, checking indexing status, adding new URLs, searching indexed content, and auditing for coverage gaps. Use when the user asks about their knowledge base, wants to add training data, search KB content, check what the AI knows, or audit documentation coverage.

Compare support metrics between two time periods side-by-side — see what improved, what declined, and calculate percentage deltas for conversations, resolution rates, response times, and AI automation. Use when the user wants to compare periods, see trends, or track progress over time.

Analyze team capacity and workload distribution — see who is overloaded, who has bandwidth, and rebalance conversation assignments across the team. Use when the user asks about team capacity, workload, agent availability, or wants to redistribute work.

5 hooks across 3 events

Corebee AI Customer Support — manage conversations, contacts, knowledge base, analytics, and widget settings. OAuth is discovered automatically from the server's WWW-Authenticate / .well-known metadata; no inline auth config required.