freshworks-dev-tools

Expert-level skill for AI Actions and integrations on Freshworks Platform 3.0. Use when (1) Creating actions.json and SMI functions (flat request, nested response), (2) Request templates and third-party API integration, (3) Pre-build validation (pricing, paywalls, account prerequisites), (4) Failure-case validation and test data guardrails, (5) Debugging broken endpoints, (6) Integration implementation checklist (auth, base URL, request body, trigger-friendly schema), (7) Scoping and planning new integrations (and comparing only when user asks).

Expert-level skill for building, debugging, reviewing, and migrating Freshworks Platform 3.0 marketplace apps. REQUIRES Node.js 24.x + FDK 10.x installed BEFORE use—checks prerequisites, refuses to proceed without them. Does NOT install or manage FDK/Node—use fw-setup. Before fdk validate: fw-setup if CLI wrong, /fdk-migrate on 2.x or legacy engines, then validate—never downgrade to FDK 9/Node 18 except LAST RESORT after six iterations. New apps default to FDK 10.0.1 + Node 24.x; FDK 9.x/Node 18.x allowed when explicitly requested. Use for: (1) Creating Platform 3.0 apps (frontend, serverless, hybrid, OAuth), (2) Debugging validation errors, (3) Migrating 2.x apps to 3.0, (4) Reviewing manifest.json, requests.json, oauth_config.json, (5) Implementing Crayons UI, (6) Integrating external APIs or OAuth providers, (7) Any Platform 3.0 app development, FDK CLI, or marketplace submission.

Publish any Freshworks Platform 3.0 custom app via MCP tools: fdk validate/pack, app-upload, and submit/update through openai-server. Pre-publish: confirm Developer JWT matches manifest product modules (Freshdesk support_* vs Freshservice service_*; multiproduct sequential). At publish time, ask new vs existing listing; for new listings, prompt for supportEmail before create_app_upload_url (required for submit_custom_app). list_custom_apps for updates so the developer selects appId, then MCP handover (submit_custom_app or add_app_version with uploadId). Use when the user wants to push an app to the Marketplace (test), check publish status, or list existing apps. Pair with fw-app-dev for manifest or module fixes. Works with Cursor, Claude Code, and any MCP-compliant client.

Full Freshworks marketplace app review — iparams, frontend, serverless, FDK, security, and structured text report output — in one skill.

Installs and manages Freshworks Development Kit (FDK) with Node.js via nvm for Platform 3.0 development. Supports FDK 10.x (Node 24, recommended) and FDK 9.x (Node 18, deprecated May 31, 2026). Slash commands: /fw-setup-install (--version), /fw-setup-upgrade (--to), /fw-setup-downgrade, /fw-setup-uninstall, /fw-setup-status (--verbose), /fw-setup-troubleshoot (--fix), /fw-setup-use (workspace nvm + .nvmrc). Legacy `/fdk-install` → use `/fw-setup-install`, etc. Publishing requires FDK 10.x + Node 24.