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Analyze a support ticket to identify issue type, root cause, and solution
How this command is triggered — by the user, by Claude, or both
Slash command
/freescout:ticket-analyzeThe summary Claude sees in its command listing — used to decide when to auto-load this command
# Analyze Ticket Analyze a FreeScout ticket to determine the issue type, root cause, and suggested solution. ## Usage Where `<ticket>` can be: - Ticket ID (e.g., `12345`) - Ticket number (e.g., `#1234`) - FreeScout URL (e.g., `https://support.example.com/conversation/12345`) ## Action Use the `mcp__freescout__freescout_analyze_ticket` tool: ## Output Present the analysis including: - **Issue Type**: Bug, feature request, how-to question, billing, etc. - **Root Cause**: What's causing the issue - **Suggested Solution**: Recommended steps to resolve - **Priority Level**: Based on i...
Analyze a FreeScout ticket to determine the issue type, root cause, and suggested solution.
/ticket-analyze <ticket>
Where <ticket> can be:
12345)#1234)https://support.example.com/conversation/12345)Use the mcp__freescout__freescout_analyze_ticket tool:
mcp__freescout__freescout_analyze_ticket({
ticket: "<ticket identifier>"
})
Present the analysis including:
Use this analysis to inform your response to the customer or to guide the support team.
npx claudepluginhub verygoodplugins/claude-plugins --plugin freescout/analyze-user-feedbackClusters raw user feedback (tickets, Slack, reviews) by root cause, scores and ranks fixes, and recommends the top 3 for the next sprint.
/create-ticketCreates a new service ticket in SuperOps.ai for a client by name/ID and subject, with optional description, priority, requester, and tech-group. Validates inputs, checks duplicates, and returns ticket number, ID, and URL.
/create-ticketCreates a new service ticket in Atera for a customer by name/ID and title, with optional description, priority, contact, and technician assignment. Returns ticket ID, details, and URL.
/show-ticketDisplays HaloPSA ticket details by ID, optionally including action history, attachments, assets. Outputs in summary, full, or JSON format.
/get-ticketRetrieves detailed ticket information from ConnectWise PSA by ticket ID, optionally including notes, time entries, configurations, and tasks.